Warranty
Twelve months on every device from the day it arrives. What the cover includes, what it excludes, and how a claim is handled.
Last updated 11 September 2026
Draft. This text describes how Rewire actually operates, but it has not yet been through legal review. For anything you need to rely on, write to support@rewire-electronics.com.
What is covered
Twelve months from the day it arrives, covering parts and labour on any hardware fault. Return shipping is on us, and a device we cannot repair is replaced or refunded in full.
Parts and labour on any hardware fault
Return shipping paid both ways
Replaced or refunded in full if it cannot be repaired
The warranty period
Cover runs for twelve months from the day the device is delivered, not from the day it was ordered or the day it was certified.
The warranty stays with the device for the whole of that period. It is not shortened by a repair, and a replacement device carries the remainder of the original term.
What is not covered
The warranty does not cover accidental damage, liquid damage, or a fault caused by repair or modification carried out by anyone other than us.
Wear that was disclosed at the point of sale is not a fault. Grade describes wear and is published on every listing where it applies, so a mark that was stated on the listing is not a warranty claim.
Making a claim
Write to us with your order number and what the device is doing. We arrange collection at our cost, diagnose the fault, and repair, replace or refund it.
Back up the device before sending it. Returned units are wiped to factory state, and we are not liable for loss of data.